Cleveland Public Theatre Privacy Policy and Terms of Use

Cleveland Public Theatre Privacy Policy & Terms and Conditions

Effective Date: June 8, 2026

Cleveland Public Theatre Privacy Policy

Cleveland Public Theatre and its community ensembles Teatro Público de Cleveland, Masrah Cleveland Al-Arabi and Cleveland CORE Ensemble care about your privacy and the importance of protecting your information when you visit and interact with our websites which include www.cptonline.org and https://cptcapitalcampaign.org/ .This Privacy Policy outlines the kinds of information we may collect and/or store when you engage with us online.

Terms of Use
By accessing our websites, you agree to our collection and use of your personal information as described in the following Policy. By using our websites, you agree to release Cleveland Public Theatre board members, trustees, employees, artists and affiliates from all claims of damages, losses and fees related to website usage.

The content on this website is owned and operated by Cleveland Public Theatre.  The website is solely for the use of Cleveland Public Theatre and its audience. All programs, images and content are subject to change without notice.

Kinds of Information We Collect
We collect your personal information when you interact with us or visit our websites in the following circumstances: request for general information, purchase a ticket, VIP Pass, register for email and/or USPS mailing lists, make a donation, rent theatre space, enroll in one of our educational programs, register for auditions, workshops, submit requests for proposals for our artistic development programs, call us, or otherwise voluntarily provide information to us.

Examples of the types of information we collect include your name, email address, physical address, phone number, and records of your payment information, such as your credit/debit card information.

We may also collect personal information from you automatically when you visit our websites.  This information may include your IP address, your device and browser type, information about your interaction with our websites and advertisements.

How Your Personal Information Is Used
We use your personal information to provide you with the information or services you request such as tickets that you purchase or that are purchased on your behalf. We also occasionally use personal information to contact you with relevant reminders, customer outreach, required notices such as event cancellations, advertisements and marketing promotions and offers about events or programs we think may interest you. This is done through email, phone calls and/or text messages (SMS), or USPS if you opted in to receive such info.

We also use personal information about your use of our websites to monitor and improve our websites, including the following: for internal business analysis, to prevent fraud, activities that violate our Terms of Use or that are illegal, and to protect our rights and the rights and safety of our users or others.

If there comes a time when you choose not to receive emails, USPS, phone calls and text messages from us, you may unsubscribe via a button at the bottom of our emails that says “unsubscribe”, or opt-out notice on any unwanted texts or contact our box office at BoxOffice@cptonline.org or 216-631-2727 ext. 501 to be removed.

How We Share Your Personal Information

We share your personal information with service providers that help us operate Cleveland Public Theatre, including through payment processing, verifying customer information, managing customer information and providing customer service, facilitating scheduling, facilitating email communications, providing security services and cloud-based data storage, hosting our websites and assistance with other IT-related functions, advertising and marketing of our services, providing analytics information, legal and accounting services, among other functions.

Additionally, we may share your information with arts organizations that we partner with, co-produce or present that may provide you with information about programming or events that may be of interest to you. However, note that we do not share email addresses or phone numbers with these organizations.

We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our or others’ rights, property, or safety, including to law enforcement agencies, and judicial and regulatory authorities. Additionally, we may disclose your personal information to third parties to help detect and protect against fraud or data security vulnerabilities.  And we may transfer or disclose your personal information to a third party in the event of an actual or proposed reorganization of our entity or other restructuring.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Explanation of Use of Cookies.

We use “cookies” which are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit used to help users navigate websites efficiently, as well as to provide information to the owner of the websites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

When you visit our websites, we may place a cookie or other online tracking device that recognizes you when you visit us online.  These are used for technical convenience to store information on your computer such as the case when you order tickets or sign up for mailing lists for your convenience, so you won’t have to enter this information again.

You reserve the right to set your browser to notify you when you receive a cookie, and in some cases a web browser may be set to block cookies. However, if you block cookies, you may not be able to access certain parts of this website which may negatively affect your overall experience. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

We also may contract with third parties who may use cookies, trackers or otherwise collect personal information on our behalf about your online activities over time when you visit our websites. Some of these third parties may include, but are not limited, to Google, Meta, Spektrix, CueBox, Metricool, and other analytics companies, social networks, and service providers.

We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the website, what pages they visit when they do so, and what other websites they visited prior to visiting our website. To learn more about how Google Analytics collects personal information, review Google’s Privacy Policy.

Personal Information of Minors
Cleveland Public Theatre does not knowingly collect the personal information of minors under the age of 13.

Photography and Videography
Cleveland Public Theatre often takes photos and/or video of public events for archival, promotional and/or press purposes.  In most cases we will display a sign denoting when an event is photographed. If you are in one of our photographs or videos in our website and did not give consent and would like the photo to be removed, please notify our Audience Engagement & Marketing Department at engagement@cptonline.org or 212-631-2727 ext .211.

We often use photos of artists involved in our education programs such as Cleveland Act Now (CAN), Student Theatre Enrichment Program that may be minors under the age of 13 in which case we have parental/guardian written consent to do so. These photos are used to showcase our education programs and what a classroom experience might look like.

How We Keep Your Personal Information Secure
We implement and maintain reasonable security measures appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process.  These measures include administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of personal information.  However, data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented; therefore, our safeguards may not always be adequate to prevent all breaches of security.

Other Websites and Social Media Buttons
Our websites may contain links to other websites or social media buttons. We are not responsible for the privacy practices or the content of those websites or social media platforms. This Privacy Policy applies only to our business and the personal information we collect.

Changes to This Policy
We will review and update this Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the website or update the “last updated” date of the Privacy Policy. If the changes are material, you will be notified via a notice on our website.

Accessibility
As it is our mission to raise consciousness and nurture compassion, we are dedicated to ensuring that our communications are accessible to patrons and other visitors with disabilities.  If you have a request or concerns regarding this, please contact the Box Office at 216-631-2727 ext. 501.

Copyright/Ownership
This website is owned and operated by Cleveland Public Theatre.  Use of logos images and graphics are the sole property of Cleveland Public Theatre and may not be used or reproduced without our permission. For us of images and/or to request a logo, contact our Audience Engagement & Marketing Department at engagement@cptonline.org of 216-631-2727 ext. 211.

Contact Us

If there are any questions regarding this Policy or to request a copy of this information in another format you may contact us using the information below.

Cleveland Public Theatre – SMS Privacy Policy & Terms and Conditions

Cleveland Public Theatre (“CPT,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you communicate with Cleveland Public Theatre through our SMS text messaging services.

Information We Collect
When you interact with Cleveland Public Theatre via SMS messaging, we may collect the following information:

  • Your mobile phone number
  • Message content you send or receive
  • Date and time of messages
  • Any information voluntarily provided by you in responses

How We Use Your Information
We use SMS communications for low-volume mixed customer communications, including but not limited to:

  • Event updates and reminders
  • Customer service responses
  • Ticketing or reservation communications
  • Schedule or program notifications
  • Administrative messages related to Cleveland Public Theatre events or services

Consent to Receive SMS Messages
By providing your mobile phone number to Cleveland Public Theatre, you consent to receive text messages from us related to our services and events.

Consent may be obtained through implied consent, such as when you:

  • Provide your phone number when purchasing tickets
  • Contact us for information
  • Register for events or programs
  • Request customer support

Message frequency may vary depending on your interaction with Cleveland Public Theatre.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

  • You may opt out of receiving SMS messages from Cleveland Public Theatre at any time.
  • To stop receiving messages, reply STOP.Help Instructions
    For assistance, reply HELP.

Information Sharing
Cleveland Public Theatre does not sell, rent, or share your mobile phone number or SMS consent information with third parties for marketing purposes.

Data Security
We take reasonable administrative, technical, and physical measures to protect the personal information collected through SMS communications.

SMS Terms & Conditions

These SMS Terms & Conditions govern the use of text messaging services provided by Cleveland Public Theatre (“CPT,” “we,” “our,” or “us”). By providing your mobile phone number and engaging in SMS communications with Cleveland Public Theatre, you agree to these Terms & Conditions.

SMS Program Description
Cleveland Public Theatre may send SMS text messages to individuals who provide their phone number in connection with Cleveland Public Theatre services, events, or communications.

Messages may include:

  • Event reminders and updates
  • Ticketing confirmations or notifications
  • Customer service communications
  • Administrative messages regarding CPT programs or events
  • Important notifications related to Cleveland Public Theatre services

Message Frequency
Message frequency will vary depending on your interaction with Cleveland Public Theatre.

Consent
By providing your mobile phone number to Cleveland Public Theatre, you consent to receive SMS text messages related to our services and communications.

Consent may be obtained through implied consent, including:

  • Providing your phone number when purchasing tickets
  • Submitting your phone number through CPT forms or registrations
  • Contacting Cleveland Public Theatre for assistance
  • Participating in CPT events or programs

Message and Data Rates
Message and data rates may apply depending on your wireless carrier and service plan.

Opt-Out Instructions
To stop receiving messages, reply STOP. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from Cleveland Public Theatre.

Help Instructions
For help, reply HELP or contact Cleveland Public Theatre directly.

Privacy
Information collected through SMS messaging is handled according to the Cleveland Public Theatre Privacy Policy.

Changes to Terms
Cleveland Public Theatre reserves the right to update these Terms & Conditions at any time.

Contact Information
Cleveland Public Theatre
6415 Detroit Avenue
Cleveland, Ohio 44102
(216) 631-2727 Ext. 211
Engagement@cptonline.org
Website: https://www.cptonline.org