Cleveland Public Theatre (CPT) is looking for welcoming, enthusiastic people to join our Front of House team for the 2026/27 season! Our FOH staff play an essential role in creating an inviting, inclusive, and memorable experience for everyone who comes through our doors. This is an opportunity to be part of a vibrant arts organization that brings people together through adventurous theatre and community engagement. Pay is $16.50/hr.

Hours will depend on production scheduling, but will typically include Thursday, Friday, Saturday evenings and Sunday afternoons for approximately 3-6 hours per showtime between November 2026 and May 2027. FOH staff may also be asked to work special events and occasional Monday and Wednesday night shifts.

FOH staff will receive training and have opportunities to work across three areas—House Management, Box Office, and Bar—developing a range of skills in hospitality, event operations, teamwork, and customer service.

House Managers are integral in creating the best possible guest experience at CPT. They quickly and efficiently prepare the house for patrons, ensure all house operations run smoothly during performances, and hold patron safety and well-being above all else.

Duties include:
• Arriving promptly on time to set up all materials (programs, inserts, donation boxes etc.) before the house opens.
• Maintaining, cleaning, and restocking the house where needed to ensure the space is performance ready.
• Cleaning and organizing the house after each performance.
• Greeting, training, and managing volunteer ushers.
• Assisting ushers in scanning tickets when needed.
• Giving a warm welcome to all patrons as they enter the theatre.
• Assisting patrons as they navigate the performance spaces.
• Seating patrons before the performance and during late seating.
• Assisting patrons with unique and/or special needs.
• Preventing and responding to emergency situations either directly or by contacting the Guest Experience Manager or emergency personnel.
• Assisting in facilitating opening night receptions and/or pre-show receptions.
• Being knowledgeable about CPT’s upcoming programming so as to be prepared to answer patron inquiries.
• Filling out house manager reports accurately and efficiently.
• Documenting any incidents, patron feedback, and usher evaluations.
• Keeping track of donation boxes/preparing them for the Guest Experience Manager at the end of each performance run.
• Communicating effectively via two‑way radio to the Stage Manager and other FOH staff
• Supporting other FOH staff when needed.
• Other duties as assigned.

The Box Office Manager elevates the CPT Guest Experience by being a welcoming presence to patrons as they first enter our theatre. They quickly and efficiently handle any questions or concerns patrons might have to ensure they have the best night possible.

Duties include:
• Arriving promptly on time to set up prior to the box office opening.
• Printing all will-call tickets for each performance and organizing them by last name.
• Keeping box office and lobby area clean and presentable.
• Greeting ushers and helping them navigate to their assigned theatre.
• Unlocking front doors and placing appropriate signage to facilitate opening the box office to the public.
• Handing out will-call tickets.
• Using our ticketing system, CueBox, to take walk-up sales and to check-in patrons on the backend as needed
• Being knowledgeable about CPT’s upcoming programming so as to be prepared to answer patron inquiries.
• Maintaining a waitlist on sold-out performance nights through our ticketing system, CueBox.
• Monitoring the box office after the show begins to assist patrons arriving during late seating.
• Helping patrons navigate the performances spaces.
• Balancing the cash drawer at the beginning and end of each shift.
• Filling out box office reports accurately and efficiently.
• Communicating effectively over two‑way radio to other FOH staff.
• Other duties as assigned.

The Bar Manager elevates the CPT Patron Experience by serving refreshments while creating a welcoming environment for our guests. They provide quick, efficient, and friendly service with a keen eye for detail.

Duties include:
• Arriving promptly on time to set up prior to the lobby opening.
• Restocking the display fridge and bar as needed.
• Utilizing the concept of FIFO (First-In, First-Out) when re-stocking to ensure the product expiring soonest is served first.
• Basic coffee preparation and/or self-serve Keurig station maintenance.
• Keeping the bar area and lobby clean and presentable.
• Serving both alcoholic and non-alcoholic drinks and concessions to patrons before the performance, at intermission, and after the show.
• Using our POS system to process transactions applying appropriate discounts when necessary.
• Dating all opened wines and properly sealing them.
• Assist in facilitating opening night receptions and/or pre-show receptions.
• Being knowledgeable about CPT’s upcoming programming so as to be prepared to answer patron inquiries.
• Being available to support the House Manager when necessary.
• Balancing the cash drawer at the beginning and end of each shift.
• Communicating effectively over two‑way radio to other FOH staff.
• Filling out bar reports accurately and efficiently.

All Front of House staff are expected to:

• Be knowledgeable about not only the current show, but upcoming programming for the 2026/27 season.
• Have a genuine desire to show up for and support our local community.
• Report to the Guest Experience Manager.
This is a particularly exciting time to join CPT! With the newly renovated Gordon Square Theatre and the transformation of a historic church into the Joan Yellen Horvitz Performance Gallery, we are reimagining how audiences experience our spaces. Our FOH team will play an important part in shaping that experience, helping us create spaces where every guest feels welcomed, comfortable, and connected.

Reviews of candidates will begin immediately. PLEASE DO NOT CALL about this position. To apply, send an email to meutazia@cptonline.org. Subject line should read: [LAST NAME], [FIRST NAME] – FRONT OF HOUSE. Your email should include an attachment to your resume.

Ideal Candidate:
• Exceptional conversational skills, verbal expression, open-mindedness, and a warm attitude
• Experience with ticketing software or use of customer relation management (CRM) databases is a plus
• Previous live theatre box office management experience is a plus
• Previous retail or customer service experience
• Cash handling and cash drawer reconciliation experience
• A natural curiosity about the arts
• Enthusiasm about speaking with and helping the general public
• Able to work efficiently and calmly in a fast-paced environment
• Ability to multi-function and prioritize
• Ability to focus on details
• Energetic, enthusiastic, and always willing
• Candidates fluent in Spanish are especially desirable
• Must be able to lift and transport up to 35lbs reasonably