Cleveland Public Theatre (CPT) is hiring House Managers, key members of Front of House (FOH) staff who will make critical contributions to the CPT Patron Experience. This is a part-time, seasonal position from September to May, with options to renew employment the following year during the same timeframe based on performance.
Hours depend on production schedules but will typically involve Thursday-Saturday and Monday evenings for approximately 4-6 hours per night. Sunday afternoon and Wednesday evening shifts also occur on occasion. FOH staff are also expected to work special events outside of the general season (Pandemonium, Station Hope, event rentals, etc.).
Pay is $15.00/hour. Anticipated start date is September 22nd, 2023.
Review of candidates will begin immediately. To apply for the position, send an email to firstname.lastname@example.org. Subject line should read: [LAST NAME], [FIRST NAME] – HOUSE MANAGER. Your email should include two attachments: a resume and a one-page cover letter giving examples of your related experiences and explaining why you are interested in this position. No phone calls, please.
House Managers are integral in creating the best possible CPT Patron Experience. They are involved in every part of quickly and efficiently preparing the house for patrons. They ensure all house operations run smoothly during performances, they hold patron safety and well-being above all else, and they do all of this with a smile!
CPT provides comprehensive training. Prior experience is preferred, but not required. See below for detailed descriptions of the role.
- Maintaining the integrity of CPT’s spaces including:
- Arriving promptly on time prior to the house opening to set-up.
- Maintaining, cleaning, and restocking the house where needed to ensure the space is performance ready.
- Cleaning and organizing the house after each performance.
- Guaranteeing the best possible CPT Patron Experience by:
- Ensuring all materials (programs, inserts, donation boxes etc.) are set up and ready before the house opens.
- Greeting, training, and managing volunteer ushers.
- Assisting ushers in scanning tickets when needed.
- Warmly welcoming and introducing yourself to every single patron.
- Assisting patrons as they navigate the performance spaces.
- Seating patrons before the performance and during late seating.
- Assisting patrons with unique and/or special needs.
- Preventing and responding to emergency situations either directly or by contacting the appropriate staff or emergency personnel.
- Assisting in facilitating opening night receptions and/or pre-show receptions.
- Being available to patrons to answer any questions or concerns.
- Supporting other FOH staff when needed.
- Maintaining accurate records by:
- Filling out house manager reports accurately and efficiently.
- Documenting any incidents, patron feedback, and usher evaluations.
- Keeping track of donation boxes/preparing them for the Patron Services Manager at the end of each performance run.
- Other duties as assigned.
The Ideal Candidates Will Possess:
- Flexible availability.
- Prior customer service experience preferred.
- Prior managerial/supervisory experience preferred, but not required.
- Poise, professionalism, and approachability in a fast-paced environment.
- The ability to work quickly and efficiently with a smile.
- Excellent communication skills and a warm demeanor.
- The ability to be a team player.
- Passion for or a background in the performing arts.
- Passion for Cleveland and enacting positive change in the community.
- Familiarity with CPT and the Gordon Square Arts district a plus.
- The ability to lift and carry up to 30 pounds.
ABOUT THE CPT STAFF
CPT cares passionately about reflecting our community and pursuing diversity at all levels of the organization. CPT has a strong teamwork environment. We have fun and love what we do. We value hard work, and strive to center courage, humanity, integrity, representation, respect, and joy, “challenging each other to do and be our collective best.” Historically, the majority of plays produced at CPT are by BIPOC artists and women. In the past three years, CPT has undertaken work to accelerate and formalize its growth to becoming a fully anti-racist organization, engaging all staff, board members, and artists in that work.
ABOUT CLEVELAND PUBLIC THEATRE
CPT is an internationally recognized center for contemporary performance. Its mission is to raise consciousness and nurture compassion through groundbreaking performances and life-changing education programs. CPT implements this mission through its theatrical season, featuring between 8-10 adventurous professional productions and a robust series of new play development programs that support writers and devisers at multiple points in the creative process. CPT’s acclaimed education programs engage communities in devising new works that speak to contemporary issues and empower participants to work for positive change in our community. CPT is home to resident community ensembles Teatro Público de Cleveland and Masrah Cleveland Al-Arabi, and CPT annually presents Station Hope, a large-scale community arts festival. CPT’s annual budget is around $2.5 million a year.